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Customer Focus

1-2 out of 2 results.

Simple fixes could save consumers up to $3.6 billion in ‘loyalty taxes’

Former ACCC Chairman, Allan Fels, reveals the large 'loyalty taxes' in the insurance industry, where existing customers pay much higher prices than the specials aimed at new accounts.

Jeff Bezos of Amazon's Shareholder Letter 2013

* Is there any major company in the world that has such a focus on the customer as Amazon, sometimes even at the expense of shareholders. Here's Jeff Bezos's explanation.

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