A while ago, Coles ditched Status Quo and the ‘Down, Down, Prices are Down’ advertising. However, after a couple of years focussing on Curtis Stone and the line that ‘Good Things are Happening’, they’ve gone back to the 'Down, Down' idea.
Now it’s ‘Down, Down, Emissions are Down’.
If you haven’t seen the latest ads on television and social media, here’s a link: https://youtu.be/uw4wd8r5WZw.
It’s very different to the usual supermarket promos, isn’t it? They still want us to shop at Coles, but instead of it being about the benefits to the customer in terms of value in our weekly grocery shop, now we’re being urged to shop there because it will help to make Australia a better place to live.
I’ll leave it to Will Anderson and Todd Sampson to analyse whether this is good advertising, but my attention was grabbed by some of the specific things that are said in the Coles ad.
The big picture slogans are 'Together to Zero' and 'Better Together'. They’re really just corporate speak summarising the new Coles vision and mission statements, reflecting their claim to “have the ambition to become Australia’s most sustainable supermarket”.
Frankly, if that’s all there was, it would be very poor marketing. However, the specifics are designed to tap into some rather powerful and emotive issues about carbon emissions, waste and hunger.
No crazy guitars and big hands with pointy fingers to be seen!
Until now, the realm of ESG has been pretty much confined to fund managers and their attempt to establish credentials as ‘’responsible investors’’. I know, a lot of readers find it hard to get excited about this subject, which can seem to be only loosely connected with the income you end up with for your retirement. And those of you who own shares directly, rather than through funds, have been able to pretty much ignore all this sustainability stuff if you wanted to.
Not any more. The Coles ad is the tip of the iceberg. They’re the first example that I’ve seen of a major company publicly using the language of the United Nations Sustainable Development Goals (SDGs) in its strategy and advertising.
Expect to see more of it and SDGs
Frankly, ESG language hasn’t ever really resonated with me either. It’s always seemed to be gloomily focused on managing risks, avoiding doing damage or at least avoiding being left with assets that would be left out to dry by things like climate change. ESG hasn’t sounded like something that generates great results.
I’ve always been a much more positive person and was working with my team in my most recent full-time role to focus our investments on things that have a positive impact while generating strong financial returns.
However, ESG is evolving into a new realm, with a new language, that has a much greater emphasis on real outcomes, on real economic and social results. That’s the language of the SDGs and that’s what Coles are hoping will also appeal to the consumer.
Some of you may have seen the graphic below that provides a snapshot of the 17 SDGs. They’re about achieving prosperity around the world both now and well into the future, and both for wealthy and poorer countries alike. They’re open to criticism, in particular whether achieving them all is even possible since some could be seen to conflict with others.
They also seem to be pitched more towards government policies than companies and their activities. However, they’re all outcomes that most reasonable people would not dispute as being a list of good aspirations.
So, back to the Coles advertising strategy and slogans. How do they align with these 17 items? The mapping is fairly straightforward:
- Together to zero emissions is SDG numbers 7 and 13.
- Together to zero waste is SDG number 12, with a bit of 14 and 15 thrown in.
- Together to zero hunger is SDG number 2.
- And the overall ‘better together’ concept is SDG number 17.
Real or marketing?
I asked a couple of equity analysts what they thought of the Coles strategy. Is it for real, or just a marketing ploy? What impact will it have on shareholder returns?
A little surprisingly, none of them had looked at it in detail because they don’t own Coles for financial reasons, not for ESG-related reasons. They did say that overall they like Coles’ approach to sustainability and were positive that the company could get its own emissions down and reduce waste from the products it sells, but nothing in detail about the latest strategy.
Personally, I see it as a positive for the share price. There’s growing demand from investors for real action that aligns with the SDG, while not eroding financial performance. If Coles can show investors that their strategy has legs and isn’t just another ‘greenwashing’ exercise, then that will bring them into a lot more portfolios.
Will Coles win customers?
Of course, trying to attract customers into their stores though using the SDGs is something of a gamble. I don’t think it will discourage any customers and may strike a positive chord, but really this is a fascinating experiment. Woolworths will certainly be watching closely how it goes!
We’ll eventually hear fund managers talk more about how they’re measuring the impact of their investments on the achievement of one or more of these SDGs. My old shop, Uniting Financial Services, is a leader in that space and will soon be publishing its first Impact Report, but others will follow in due course.
However, I also expect that you’re going to see companies like Coles talking about it. And hopefully not only talking, but doing things to contribute to these outcomes. Investors need to get used to the idea that the status quo is no longer acceptable. Capital will be deployed for the greater good, not just the private good.
Warren Bird has 40 years experience in public service, business leadership and investment management. He currently serves as an Independent Member of the GESB Investment Committee and was, until recently, the Executive Director of Uniting Financial Services, one of Australia's oldest ethical and ESG fund managers. This article is general information.